One thing I learned about myself early in life was that I love people! I've always been extremely social and focused on how I can impact...

Imagine you are reviewing the sales pipeline. The end of the quarter is only 2 weeks away, but you are nowhere close to your revenue...

What if I told you that you could increase the productivity and efficiency of your Customer Success team while cutting your churn by 16%...

What is Customer Success (CS) Customer Success is an engagement strategy where companies assign a designated team to proactively explore...

involve.ai is one step closer to making our vision to create a more customer-centric world a reality. Today, I am excited to share that...

Today, we’re excited to announce that we’ve successfully completed our SOC 2 Type I audit. At involve.ai, information security is at the...

If you are a sales or customer success leader, who has been fighting an uphill battle against customer churn, you are not alone. Customer...

AI's potential to deliver on efficiency and innovation for your company is staggering. It's no wonder that more than 70% of executives at...

So many customers, so little time. You have customers of a wide range and size — SMBs, Mid-Market, Enterprise, etc., but how do you...

We often talk about increasing customer retention and reducing churn. But how are you going to achieve any goal without a proper metric...

Photo by Adeolu Eletu Did you know that there’s a huge gap between good and exceptional customer service (CS)? While a good customer...

How do multi-billion-dollar companies like DocuSign continue growing sales by 30% every year? A big reason is that DocuSign has a low...

VP of Customer Success, Lucy, went into work to start her Monday with a smile. As she sat down in her office with her favorite cup of...

When I started my first company, I was in college and had no idea what to expect. What did a day as the CEO of a startup entail? It turns...

Customer success is a major trend in both the startup and enterprise space. Whether it’s providing customer support with a high level of...

AI’s potential to deliver on efficiency and innovation for your company is staggering. It’s no wonder that more than 70% of executives at...

Upsells and expansions are a huge part of your company’s revenue. They can also be an enormous headache to manage for both the customer...

Customer segmentation is critical to focus your efforts on maintaining and potentially growing your book of business. While each customer...